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Chris0604
Level 1

why can't i delete old invoices?

when i try to delete old invoices a pop up states there was an error deleting this invoice. 

any idea why?

i use quickbooks self employed 

 

tia 

1 REPLY 1
Jelayca V
QuickBooks Team

why can't i delete old invoices?

I hear you and appreciate you letting us know about the problem when deleting an invoice in QuickBooks Self-Employed (QBSE), Chris.

 

At this time, we have identified that the issue is linked to investigation number INV-105561. Please be assured that our engineering team is actively working to resolve this issue, and we anticipate providing you with an update shortly.

 

If you'd like to receive an email update on the investigation and be added to the list of affected users, you can contact our QuickBooks Self-Employed Support team. 

 

To reach our support team, you can follow these steps:

 

  1. Go to the Help icon and select Contact Us.
  2. In the text box, enter the keyword of your concern, then select Continue.
  3. Choose a way to connect with us: Chat with us, or Have us call you.

 

Our live support is available Monday to Friday, from 8 AM to 8 PM, and on Saturday and Sunday, from 8 AM to 6 PM.

 

You can check out this article to learn more on how to manage invoices in QBSE: Manage invoices

 

Feel free to contact us if you have any further inquiries about invoices in QBSE. We'll always be here in the Community to help. Take care.

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