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agams
Level 3

Why do the descriptions do not show when I upload bank statements in the USD account or account other than GBP. The GBP accounts shows descriptions

 
Solved
Best answer May 20, 2019

Accepted Solutions
EmmaM
QuickBooks Team

Why do the descriptions do not show when I upload bank statements in the USD account or account other than GBP. The GBP accounts shows descriptions

Hello Agams

 

When you map the CSV to upload it, does it recognise the description column? Which bank is this for?

 

Thanks

 

Emma

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6 REPLIES 6
EmmaM
QuickBooks Team

Why do the descriptions do not show when I upload bank statements in the USD account or account other than GBP. The GBP accounts shows descriptions

Hello Agams

 

When you map the CSV to upload it, does it recognise the description column? Which bank is this for?

 

Thanks

 

Emma

agams
Level 3

Why do the descriptions do not show when I upload bank statements in the USD account or account other than GBP. The GBP accounts shows descriptions

Hi Emma,

 

Thanks for your response

The bank statements are in QBO format and the option to map does not appear. We are using QuickBooks Online

 

Regards

Agams 

EdwardR
QuickBooks Team

Why do the descriptions do not show when I upload bank statements in the USD account or account other than GBP. The GBP accounts shows descriptions

Hi Agams,

 

Could you please include a  screenshot of the spreadsheet being uploaded and the information displayed when uploading and imorted, this will allow us to investigate further for you.

 

Thanks

agams
Level 3

Why do the descriptions do not show when I upload bank statements in the USD account or account other than GBP. The GBP accounts shows descriptions

Hi EdwardR,

 

We resolved the issue by extracting the statement as .CSV rather than QBO. This gave us the option to map the columns.

 

Thanks for your help and apologies for the delay getting back to you

 

Regards

Ags

agams
Level 3

Why do the descriptions do not show when I upload bank statements in the USD account or account other than GBP. The GBP accounts shows descriptions

Hi EmmaM,

 

Using CSV method allows us to map the columns and works!

Thanks for your help

 

Regards

Ags

EmmaM
QuickBooks Team

Why do the descriptions do not show when I upload bank statements in the USD account or account other than GBP. The GBP accounts shows descriptions

Hello Agams

 

That is great to hear,I am glad this worked for you. Any questions in future feel free to reach out to  us here at the Community!Smiley Happy

 

Emma

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