Thanks for bringing this issue to our attention, Miranda. Let's perform these troubleshooting steps to ensure you can submit your invoice.
Browsers become overloaded, preventing functions like Add a Service from working. To fix this, I suggest opening your QuickBooks account in incognito window to help us determine if the saved site data or cached browsing activity is causing this matter.
Here’s how you can open an incognito window in your browser:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
- Edge: Ctrl + Shift + N
Once there, log in to your QuickBooks account and check whether the Add a Service option opens correctly.
Additionally, please ensure you're using a supported browser for a smoother experience with QuickBooks Online.
If you have other concerns, feel free to comment them below.
