I appreciate you for bringing this to our attention, @mbott1. I understand how important it is to get this resolved, especially with the recurring templates affecting your invoices. I want to make sure you get the support you need to address this as quickly as possible.
To ensure you get the assistance needed, I recommend reaching out to our Live Support Team. They have the tools and resources to investigate this further and provide specific guidance for your situation.
Here’s how you can reach them:
- Log in to your QuickBooks Online account and select the Help (?) icon.
- Scroll down and click on the Contact Us button, then follow the prompts.
- You can choose to request a callback or start a live chat with an expert.
Our callback support is available Monday through Friday from 8:00 AM to 6:00 PM, while live chat support is available Monday through Friday from 8:00 AM to 8:00 PM and on weekends from 8:00 AM to 6:00 PM.
If you have other questions or need support with anything else, feel free to reach out to us.
