Hi,
I have a simple property rental business, and I have to submit self- assessment tax return due to other complications so I started using Quikbooks Self-Employed in 2017. I linked my bank account and have never had any problems until now. I've logged in ready to start my tax calculations for 2018-19. However, both through the App and the Desktop site, all except one of my transactions prior to November this year have disappeared completely. I can see the transaction types in my rules, but no matter what I try I can't find them otherwise. I've read a few articles about restoring transactions, and also about using the 'audit log' but the directions to go via the gear 'tools' don't seem to apply as the menu options aren't there (perhaps because I have a more basic version of the programme?). I did switch bank account in November, but had made sure all my transactions before that were reconciled; plus the only transaction I can see pre-Nov 19 was through my old account. Also I have have a friend who has found the exact same problem when trying to do her business taxes for 2018-19, so I don't think the problem is unique to me. We would both really appreciate help with this, especially with the rapidly approaching self-assessment deadline, if our only option is going to be to manually enter everything we need to start asap!
Thanks in advance for any help.
Clare