Any ideas as to why the app doesn’t update? My customers are opening their invoices, and paying them but quick books is not updating to show this.

Hi there, pbsiteservices-h.

It's possible that data issues in your QBO app is causing the delay in the update when the invoices are paid. I'll share some steps with you on how to resolve common issues when using the app. 

Start by closing and restarting the app. Then, log back in to check if the invoice's status is now updated. 

Second, let's refresh the app's data is you're getting the same result. Follow these steps if you'e using an iOS device:

1. Tap the Burger icon or 3 horizontal lines at the bottom-right.
2. Look for the the Question mark in the upper-right hand corner and tap on it
3. Select Refresh data.

For Android devices:

1. Tap More Options or the three dot ⋮, select Settings, and then tap Refresh Data.
2. Select Yes.

You might also need to uninstall and reinstall the app just in case the issue persists. Let me share this article with you for additional reference: Troubleshooting Quick-Start Guide For The QuickBooks Online App.

Let me know if you need anything else. We're always here to help. 

Hi thanks for your help, I tried that, still the same. No transactions or bank updates (an invoice has been paid but won’t show on the banking)

and all invoices are still showing unread.

I was there when my customer opened them so I know they received & opened them.

this is stopping me marking them off as paid!

very frustrating!!

It’s the same on my computer using the desktop version on windows 10. 
so not confined to the app

I appreciate the things you've done to fix the bank feeds update, @pbsiteservices-h.

I'd recommend contacting our Customer Care team to verify the bank name and check further what has caused the bank feeds is not updating. Also, let them know that you're not able to mark the invoice as paid because of this.

You can check out the article to contact them: Contact Payroll Support.

Please know that you're welcome to comment below if you have other concerns about any QuickBooks-related topics. I'm just around to help. Take care always.

Thanks for the reply.

I spent hours yesterday morning speaking with various people at customer services.

No one had any ideas. Said it’s just the app playing up. Got home.... same on pc

Hi pbsiteservices-h We appreciate that you said that your customers are hey are receiving the invoices but how are they paying the invoices, is it manually via their bank and then the payment transaction isn't being brought through by the bank into QuickBooks?