Applying supplier credit onto direct debit

slidejules · ‎February 20, 2019

Hi there,

I pay some of my suppliers by direct debit and am having a real nightmare with such a simple thing. I'm sure it worked in past but no more.

- Let's say they have invoiced me 5 invoices and 1 credit notes

- They've then collected a group payment across all 6 transactions

In the banking section I can only select invoices, not credit notes.

If I open the invoice directly I can enter a manual bill payment but as I add the 5 invoices, and then add the credit note, the amount keeps going up not going down and doesn't match the bank transaction?

How am I supposed to match this credit to the incoming amount? Surely it would make more sense to allow you to match both invoices *and* credit against bank transations? Anyway I have tried some following instructions ref turning automations off but that didn't seem to make any difference. Any help urgently appreciated.

Thanks, Jules

TaliaI · ‎February 20, 2019

Hello Jules,

The only way to use a credit note would be to manually receive payment and then tick the credit note - as you have mentioned trying. In regards to what you have said about the amount increasing rather than decreasing, does this happen when you select the credit note, i.e. the credit note itself is increasing the amount you paid?

Thank you,

Talia

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Applying supplier credit onto direct debit

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