Thank you for getting in touch with the Community about your invoice concern, Rachel. Let's go over some troubleshooting steps to sort out the issue.
Accumulated data and certain browser issues can lead to unexpected results in QBO. This could be why you're seeing those duplicated invoice details.
For a seamless experience, consider using private browsing or incognito mode to log into QuickBooks Online (QBO). This method prevents cookies from being stored on your device, helping you to easily identify any webpage issues.
Use the following shortcut keys to open one:
- Google Chrome: Press Ctrl + Shift + N.
- Safari 11 or newer: Press ⌘ + Shift + N.
- Mozilla Firefox: Press Ctrl + Shift + P.
- Microsoft Edge: Press Ctrl + Shift + P.
If this resolves the issue, clear your regular browser's cache to free up space on your device and address loading issues with web pages. Using another supported browser is a great alternative too.
Check out the links below for helpful tips on customising the appearance and information on your sales forms, along with instructions for recording customer payments:
Keep in touch if you need assistance navigating QuickBooks Online or need support with a particular accounting task. We're here to assist you whenever you need it.
