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Everything you need to know about banking in QuickBooks Online - Discover more
lucy ddg
Level 1

bank refund

i have had a bank refund, but when i am putting it as a deposit, its showing as a payment & then a deposit which is now throwing my bank balance out? 

 

how do i just put a refund on ?

3 REPLIES 3
EmmaM
QuickBooks Team

bank refund

Hello Lucy, welcome to the Community! We'd be happy to help with this. The bank refund you have done, is there an invoice or sales receipt in Quickbooks showing the transaction as originally paid?

lucy ddg
Level 1

bank refund

no nothing like that,

 

its just a refund from our bank 

EmmaM
QuickBooks Team

bank refund

Hi Lucy, So in this case you would class the bank as a supplier, have you recorded the original payment out as an expense?

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