I can help locate your invoices, andrew.
Beforehand, may I know if you receive an error message when pulling up the invoice list in QuickBooks Self-Employed (QBSE)? Any information or screenshot provided will help us resolve the problem.
In the meantime, let's perform basic troubleshooting steps. You may have accumulated too much historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.
First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
Once done, open the invoice list again. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.
Additionally, ensure that the invoice date is filtered correctly. You can also double-check if the invoices were sent successfully from the app. There can be a delay in syncing between the app and the QBSE version.
You can find more information on using the invoicing feature in QuickBooks Self-Employed by checking out this article: Creating Invoice.
Furthermore, visit this link that will guide you in managing your account: QuickBooks Self-Employed Overview.
Let me know if you need more help managing invoices in QuickBooks. I'm always here to help. Take care.
