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Welcome to the Community, @reeds1000.
When QuickBooks has unexpected behavior, let's try resetting the app data to clear the cache and refresh it into its default state. Before doing so, let's ensure that your QuickBooks Online (QBO) mobile app is updated as well as your phone's OS. It helps your application work continuously without interruptions.
To clear the app's cache files, here's how:
For Android devices:
For iOs devices:
Once done, check if you're now able to edit your transactions. If the issue persists, let's try to uninstall and then reinstall the app. You can get more information in this article: How to download the QuickBooks Online mobile app.
To learn how the QBO app works for you, see these articles:
Touch base with me after trying these steps. I want to ensure that we get this resolved as soon as possible. Enjoy the rest of your day!
Welcome to the Community, @reeds1000.
When QuickBooks has unexpected behavior, let's try resetting the app data to clear the cache and refresh it into its default state. Before doing so, let's ensure that your QuickBooks Online (QBO) mobile app is updated as well as your phone's OS. It helps your application work continuously without interruptions.
To clear the app's cache files, here's how:
For Android devices:
For iOs devices:
Once done, check if you're now able to edit your transactions. If the issue persists, let's try to uninstall and then reinstall the app. You can get more information in this article: How to download the QuickBooks Online mobile app.
To learn how the QBO app works for you, see these articles:
Touch base with me after trying these steps. I want to ensure that we get this resolved as soon as possible. Enjoy the rest of your day!
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