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MrRidley
Level 2

Custom invoice template bug - Tax Reg No

I uploaded a custom invoice template and mapped all the fields, but the <billingtaxnumber> field adds the words "Tax Registration Number" on my invoice instead of just the numeric code.

Some of my invoices aren't in English and I have the foreign language equivalent of "Tax Registration Number" hardcoded in the docx template, hoping that QBO will only append the number from the customer profile there.

How do I overcome this bug? I don't want to manually look-up and type this number when issuing invoices.

 

PS. I also tried saving the number and the wording as a shipping address (I don't normally use this field), but then QBO appends the customer name, when using the <shippingaddress> placeholder in the template. This appears to be another bug.

2 REPLIES 2
ChristieAnn
QuickBooks Team

Custom invoice template bug - Tax Reg No

Hi there, MrRidley.

 

To investigate this issue, I suggest contacting our Phone Support Team so they can open an investigation as this is similar to our international version where Tax Reg is auto populated on Custom Invoice Templates. This way, you'll be be added to the notification list for updates.

 

Here's how to contact them:

 

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter any concerns.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

7. Select how you want to contact them and fill in the information.

 

Please check this article on how to personalize your form designs and add the info that matters to your business: Email and customize sales form.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

MrRidley
Level 2

Custom invoice template bug - Tax Reg No

Thanks - I contacted support but was told that there is not option to remove "Tax Registration Number" from the invoice.

Bugs like this one really render QuickBooks useless for countries where English is not the official business language.

I am disappointed, but will report here if the bug gets resolved.