There are several steps you can take to help resolve the issue of customers not receiving your emails, @guardianofall.
Start by asking your client to check their Junk or Spam folders, as the email may have been flagged by their email provider and redirected there.
If you recently imported QuickBooks Desktop data into a QuickBooks Online company, you may need to reset your email address. Here's how:
1. Go to the Gear icon, then select Account and settings.
2. From the Company section, click the Edit icon in Contact info.
3. Review each email address and make changes as needed.
4. Select Save and Done.
If the process above didn't work for you, you can clear your email address and re-enter it. Here’s how
1. Go to the Gear icon and select Account and settings.
2. From the Company section, then select the Edit icon in Contact info.
3. Clear the Company email field and enter the desired address as is, even if it appears correct.
4. Select Save, then Done.
5. Send yourself a test transaction.
6. If you still don't receive the email, try using a different email address that has a different domain (for instance, if you were using a Gmail email address, try a Hotmail or Yahoo address instead).
You can also follow Solution 3 in this article for additional fixes: 3 solutions for when customers aren't receiving your emails.
If you have any additional questions, please don't hesitate to reply. We're here to help.
