Hello Community users, we just wanted to pop in and add some tips for any users receiving the message customers currency not supported when using the GoCardless app integration on an invoice in QuickBooks.
If you could firstly check the user you are logging into QuickBooks with. In past instances it has been found that the users email address has been deleted from the users login. If you can log in with the active email. You can check this by going to here then signing in and going to sign in and security
If you have completed that and you still receive the same message follow the steps below
1.Login into the QBO.
2.Go to My Apps page. Find the
3.GoCardless app that is being connected.
4.Click on the drop down against GoCardless app.
5.Click on the Settings option from the list.
6.If there more than one company with the same user Id, then company selection page will be displayed.
7.Choose the company that has to be reconnected ( the company giving the error )
8.Now you will be taken to GoCardless page for reconnection. Enter the gocardless credentials and click on Connect.
9.You will be redirected back to QBO
