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gasright1964
Level 1

Every time a make an invoice the spinning circle comes on the screen and stays there until the program shuts down

This is on my iPad with an apple keyboard
Solved
Best answer November 23, 2021

Accepted Solutions
JessT
Moderator

Every time a make an invoice the spinning circle comes on the screen and stays there until the program shuts down

Thank you for taking the time to post in the Community, gasright1964.

 

A spinning circle indicates a slow internet connection or your device's memory is full. Let's check this further.

 

You can run a speed test to see if your internet speed reaches 3 Mbps, which is the minimum requirement for QBO. As for your device, it should at least run in iOS 11.1 and has enough memory to cater to the needs of your apps.

 

If you have a lot of apps, try clearing their cache or uninstalling the ones you no longer use. You can refer to your iPad's manual about clearing caches. Updating or reinstalling your QBO app is also a great troubleshooting step to resolve issues regarding lags. Please check out this article for your additional reference: System requirements for QuickBooks Online.

 

On the other hand, you can access your QBO account using a browser to see the difference.

 

I'm just right here if you need more help with QuickBooks. Take care and wishing you more invoices today!

View solution in original post

1 REPLY 1
JessT
Moderator

Every time a make an invoice the spinning circle comes on the screen and stays there until the program shuts down

Thank you for taking the time to post in the Community, gasright1964.

 

A spinning circle indicates a slow internet connection or your device's memory is full. Let's check this further.

 

You can run a speed test to see if your internet speed reaches 3 Mbps, which is the minimum requirement for QBO. As for your device, it should at least run in iOS 11.1 and has enough memory to cater to the needs of your apps.

 

If you have a lot of apps, try clearing their cache or uninstalling the ones you no longer use. You can refer to your iPad's manual about clearing caches. Updating or reinstalling your QBO app is also a great troubleshooting step to resolve issues regarding lags. Please check out this article for your additional reference: System requirements for QuickBooks Online.

 

On the other hand, you can access your QBO account using a browser to see the difference.

 

I'm just right here if you need more help with QuickBooks. Take care and wishing you more invoices today!

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