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bradrouse
Level 1

Everytime I input the amount of the expense on the mobile app, it keeps resetting back to £0.00 - is this a bug? its stopping me from adding my receipts

It resets back to 0.00 as soon as i press next or even just try to change the percentage of vat, it's like it's not registering me entering the amount, some help would be most appreciated.
Solved
Best answer April 07, 2021

Accepted Solutions
MadelynC
Moderator

Everytime I input the amount of the expense on the mobile app, it keeps resetting back to £0.00 - is this a bug? its stopping me from adding my receipts

Thanks for updating us, @bradrouse.


We appreciate you for performing those instructions. Since it hasn’t changed anything, it would be best to contact our Technical Support team for further assistance. They can verify the cause of the issue and can provide additional fixes.  


You can follow the steps below to get in touch with or representatives:

 

  1. Select the Help menu.
  2. Enter Talk to a human.
  3. Enter your brief concern in the field.
  4. Type in/click I still need a human until you see the Get help from a human option.
  5. Choose a way to connect with our support.


If you need tips and resources to manage your QuickBooks Online account, feel free to visit our Support page. This gives you information to handle your business efficiently and improve your navigational experience.


We’re always here if you have any other QuickBooks concerns or questions. Just post a comment below, and we will get back as soon as possible. Keep safe!

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5 REPLIES 5
MadelynC
Moderator

Everytime I input the amount of the expense on the mobile app, it keeps resetting back to £0.00 - is this a bug? its stopping me from adding my receipts

I’ll help sort this out so you’re able to enter this expense amount in QuickBooks, @bradrouse.


The app cache is sometimes the reason that features behaves unexpectedly. Here are some quick steps to fix most app-related issues.


First, you’ll want to close and restart the app. Then follow these two places instructions below to clear the app data. Here's how:

 

  1. In the QuickBooks Online app:
    1. From More options , click Settings.
    2. Select Refresh Data and then choose Yes.
       
  2. In your device Settings:
    1. Select Apps, then choose the QuickBooks app from the list.
    2. Click Storage, then select Clear data.


If you're using iOS, refer to this reference to refresh your data. After the steps, restart your device. If the same things happen, I recommend uninstalling and then reinstall the app. Doing this updates the version automatically and improves the feature efficiently.


Check out this detailed guide to enter and manage expenses in QuickBooks Online. This reference offers a quick video to makes it easy to record business expenses.


If you need additional assistance with your expenses, mention me in the comment section. I'll be ready to pop in and help. Have a good one!

bradrouse
Level 1

Everytime I input the amount of the expense on the mobile app, it keeps resetting back to £0.00 - is this a bug? its stopping me from adding my receipts

@MadelynC  I followed all of your steps and was hoping it would sort this problem out but it hasnt changed anything.

 

For something so small, its completely stopped me dead in my tracks when trying to add any expenses to quickbooks on the go, any other ways in which this can be fixed? I'm hoping it's just some small bug what can be fixed in an update.

Thanks in advance 

Ashleigh1
QuickBooks Team

Everytime I input the amount of the expense on the mobile app, it keeps resetting back to £0.00 - is this a bug? its stopping me from adding my receipts

Hello Bradrouse, 

 

Thanks for posting on this thread, can you try uninstalling the app and reinstalling the app and see if that stops whats been happening to do. 

bradrouse
Level 1

Everytime I input the amount of the expense on the mobile app, it keeps resetting back to £0.00 - is this a bug? its stopping me from adding my receipts

Hi @Ashleigh1 ,

 

I uninstalled the app last night and have done it again now just to be sure, I also made sure my software was fully updated on my mobile but still no luck with remedying the problem.

MadelynC
Moderator

Everytime I input the amount of the expense on the mobile app, it keeps resetting back to £0.00 - is this a bug? its stopping me from adding my receipts

Thanks for updating us, @bradrouse.


We appreciate you for performing those instructions. Since it hasn’t changed anything, it would be best to contact our Technical Support team for further assistance. They can verify the cause of the issue and can provide additional fixes.  


You can follow the steps below to get in touch with or representatives:

 

  1. Select the Help menu.
  2. Enter Talk to a human.
  3. Enter your brief concern in the field.
  4. Type in/click I still need a human until you see the Get help from a human option.
  5. Choose a way to connect with our support.


If you need tips and resources to manage your QuickBooks Online account, feel free to visit our Support page. This gives you information to handle your business efficiently and improve your navigational experience.


We’re always here if you have any other QuickBooks concerns or questions. Just post a comment below, and we will get back as soon as possible. Keep safe!

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