Going into Quickbooks today, all my invoices, clients and services have disappeared. It still has all my receipts. Where and why have all my details gone?

4pawsandpalsltd · ‎November 06, 2022

When I try to look in different areas it says my account was set up 01/01/70. I issue invoices every week yet there are none in my account. I haveve logged off and on again. This is in the App. Not tried on laptop.

Giovann_G · ‎November 06, 2022

Welcome to the Community, 4pawsandpalsltd.

I'll make sure that your records are current and accurate.

The mobile version of QuickBooks Online is always in sync with the web version. Any changes from web version should appear on the mobile app and vice versa. The mobile app may take a few minutes to display the changes and new transactions you've done using a browser.

To get the data into the mobile app, let's manually sync them. From the QuickBooks Online mobile app, click the Gear icon. Refresh Data can be chosen by scrolling down.

There also times that outdated data stored on the app can cause this delays. Let's clear the app's data to remove them.

Open your device Settings.
select Apps (varies by device).
Choose QuickBooks app from the list, then Press Storage.
Tap Clear data.

If the issue persists, consider uninstalling and reinstalling the software.

For further information, click on these links:

Reply to this post if you need further assistance with the program. I'll be right here to help.

View solution in original post

Giovann_G · ‎November 06, 2022

Welcome to the Community, 4pawsandpalsltd.

I'll make sure that your records are current and accurate.

The mobile version of QuickBooks Online is always in sync with the web version. Any changes from web version should appear on the mobile app and vice versa. The mobile app may take a few minutes to display the changes and new transactions you've done using a browser.

To get the data into the mobile app, let's manually sync them. From the QuickBooks Online mobile app, click the Gear icon. Refresh Data can be chosen by scrolling down.

There also times that outdated data stored on the app can cause this delays. Let's clear the app's data to remove them.

Open your device Settings.
select Apps (varies by device).
Choose QuickBooks app from the list, then Press Storage.
Tap Clear data.

If the issue persists, consider uninstalling and reinstalling the software.

For further information, click on these links:

Reply to this post if you need further assistance with the program. I'll be right here to help.

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Going into Quickbooks today, all my invoices, clients and services have disappeared. It still has all my receipts. Where and why have all my details gone?

Going into Quickbooks today, all my invoices, clients and services have disappeared. It still has all my receipts. Where and why have all my details gone?

Going into Quickbooks today, all my invoices, clients and services have disappeared. It still has all my receipts. Where and why have all my details gone?

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