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tnkelly01
Level 1

Hello My customer said she can't find pay now button when I sent invoice she wants to pay via QuickBooks bit it don't give you the option to pay.

 
2 REPLIES 2
RenjolynC
QuickBooks Team

Hello My customer said she can't find pay now button when I sent invoice she wants to pay via QuickBooks bit it don't give you the option to pay.

It's nice seeing you here, tnkelly01.

 

I have some steps to help you show the pay now button on your customer's invoice. Let's make sure that the Online invoice is selected from the delivery option.

 

Here's how:

 

  1. Go to the Gear > Account and settings.
  2. Click the Sales tab.
  3. Scroll down at the bottom and select the Online delivery section to expand the options.
  4. Under the Additional email options for invoices, choose Online invoice.
  5. Hit Save and then Done.

Here's a sample screenshot for a visual reference:

 

 

If you have fully integrated the Accept Payments with PayPal app, open the invoice and under the Payments options section, verify if the box ticked. Resend the invoice if necessary.

 

Otherwise, click the Accept Card Payments with PayPal or Set up Direct Debit links to get the pay now option on your invoices.

 

You can visit our website for more information: 

 

To learn more about creating an invoice in QuickBooks Online, please read this article: Create invoices in QuickBooks Online.

 

If you require additional details or other concerns, please let me know in the comments below. I'd be happy to help you out again. Stay safe!

Fiat Lux - ASIA
Level 15

Hello My customer said she can't find pay now button when I sent invoice she wants to pay via QuickBooks bit it don't give you the option to pay.

@tnkelly01 

You may need a 3rd party payment processor to accept domestic credit cards with a fee of 2.5% + $0.30 (excluding a monthly subscription rate) as another option.

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