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Everything you need to know about banking in QuickBooks Online - Discover more
juliafirstpoint
Level 1

Hi I am raising a new sales invoice however when I go to preview it before I send it to the customer it is changing the status to paid - can anyone help ? Thanks

 
1 REPLY 1
Rustler
Level 15

Hi I am raising a new sales invoice however when I go to preview it before I send it to the customer it is changing the status to paid - can anyone help ? Thanks

If the customer has a credit, check company settings > automation and see if you have automatically apply credits set to on, that may be what is paying the invoice

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