cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

 
4 REPLIES 4
Highlighted
QuickBooks Team

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

Good to see you here, johnthelocksmith.

 

All your invoice transactions will show up on both desktop and mobile apps. I recommend clearing your app's data to refresh the connection and fix data-related issues like missing invoices.

 

You can clear the data from the QuickBooks Online app by following these steps:

  1. From More Options ⋮, select on Settings.
  2. Tap on Refresh Data.
  3. Choose on Yes.

If you get the same thing, I suggest uninstalling and reinstalling the app. Please refer to this link for complete details on how to resolve data or app-related issues in QBO: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

 

Keep me posted on how this works. I'd be more glad to help. Take care!

Highlighted
Level 1

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

I have tried both refreshing data and uninstalling the app then reinstalled, it doesn't solve the issue. If I run on ios there is no problem and I can see all previous activity going back to when I first started invoicing with quickbooks. On android anything over approximately a year disappears from the all activity which is very frustrating considering I'm paying £25 a month for not being able to see invoices for my historical customers 

Highlighted
Level 1

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

Here is an example. Customer from 2018. No activity showing...

Highlighted
Moderator

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

Hello there, johnthelocksmith.

 

We appreciate you for trying the troubleshooting steps provided by Catherine_B. I'd recommend reaching out to our Customer Care Team about this. They can pull up your account and further review what is happening to the mobile app. You can reach them through this link and select QuickBooks OnlineContact QuickBooks products and services Support.

 

Let us know how this goes so we can also check what else we can do on our end.