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johnthelocksmith
Level 1

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

 
Solved
Best answer November 11, 2021

Accepted Solutions
MadelynC
Moderator

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

I hear your sentiments, John.


Yes, you’re right. You’ll want to log in to your QuickBooks Online (QBO) account through a web browser to get data of your more-than-a-year activities.


No worries, the Community recognizes feedback and product suggestions to make the program better. You can send this idea through your QBO company file so our management and engineering teams can take action to help improve your experience. I’ll show you how:

 

  1. Open your QuickBooks account in a browser.
  2. Go to the Gear icon, then select Feedback.
  3. Enter your suggestions, then select Next.
  4. You'll be provided a list of suggested Help articles related to your comment. You can select Skip and send message.
  5. From the drop-down, choose the appropriate category, then press Send message.
    Capture.PNG


You can track feature requests through the QuickBooks Online Feature Requests website.


Our Support page contains resources, video tutorials, and tips to manage your company files. If you need more information, feel free to visit the site.


Let me know if you have any additional questions or concerns with your data. We'll be here to help.

View solution in original post

11 REPLIES 11
Catherine_B
QuickBooks Team

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

Good to see you here, johnthelocksmith.

 

All your invoice transactions will show up on both desktop and mobile apps. I recommend clearing your app's data to refresh the connection and fix data-related issues like missing invoices.

 

You can clear the data from the QuickBooks Online app by following these steps:

  1. From More Options ⋮, select on Settings.
  2. Tap on Refresh Data.
  3. Choose on Yes.

If you get the same thing, I suggest uninstalling and reinstalling the app.

 

Keep me posted on how this works. I'd be more glad to help. Take care!

johnthelocksmith
Level 1

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

I have tried both refreshing data and uninstalling the app then reinstalled, it doesn't solve the issue. If I run on ios there is no problem and I can see all previous activity going back to when I first started invoicing with quickbooks. On android anything over approximately a year disappears from the all activity which is very frustrating considering I'm paying £25 a month for not being able to see invoices for my historical customers 

johnthelocksmith
Level 1

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

Here is an example. Customer from 2018. No activity showing...

JamesDuanT
Moderator

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

Hello there, johnthelocksmith.

 

We appreciate you for trying the troubleshooting steps provided by Catherine_B. I'd recommend reaching out to our Customer Care Team about this. They can pull up your account and further review what is happening to the mobile app. You can reach them through this link and select QuickBooks OnlineContact QuickBooks products and services Support.

 

Let us know how this goes so we can also check what else we can do on our end. 

Bluekitty
Level 1

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

Was there a solution to this? I am having this same issue 

Ashleigh1
QuickBooks Team

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

Hello Bluekitty, thanks for posting on this thread, have you tried all the troubleshooting steps on this thread? Is the same thing still happening after doing the troubleshooting? 

Bluekitty
Level 1

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

Aye,  I've tried refreshing the data/syncing and I've reinstalled the app. I've also tried changing the date selection back and forth from "1 year" and "all". I can't scroll past 28th Oct 2020, and searching for transactions won't bring anything up previous to this date. 

johnthelocksmith
Level 1

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

It seems there isn't a solution to this issue. I was told by Quickbooks tech team that it will only ever display the last 12 months of activity on Android devices. Pretty poor as IOS seems to show all activity from when I first started using Quickbooks.

JhonPaulC
QuickBooks Team

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

Hi, @johnthelocksmith.

 

Thanks for reaching out to the Community. I'm here to provide you the steps to retrieve and see your recent activities.

 

Since you already contacted the support and tried the troubleshooting they provided, I also recommend using your Android device's web browser.

 

Here's how to log in:

  1. Go to your browser and then Open your QuickBooks online account using this link, qbo.intuit.com
  2. Enter your User ID and Password.
  3. Select Reports from the left panel.
  4. In the Find report by name field, search and select Transaction List by customer report. 
  5. Click the Customize button.
  6. In the Report period section, choose the date. 
  7. From the Rows/Columns section, put a checkmark next to the Sent box.
  8. In the Filter section, tick the Transaction Type box and select Invoice.
  9. Put a checkmark next to Sent, and in the dropdown choose Sent.
  10. Once done, click Run report. Then, from the report, click the invoice. Go to More at the bottom part of the page and select Audit History

You may also want to save your report customization so you can easily pull it up whenever needed. To do so, simply click the Save customization option and input the necessary details. You'll see the saved report under the Custom reports tab.

 

If you run into any trouble along the way, just let me know. I'm always around to help you. Wishing you more success in your business! Have a great day.

johnthelocksmith
Level 1

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

Ok, thanks. So am I right in saying that this information can only be pulled up on desktop/browser and not through the Android app?? Bit pointless for me if I cant access it easily on my phone app...

MadelynC
Moderator

Hi, I am running the app on Android. I cannot see any activity on any invoices that are over a year old. Why is this?

I hear your sentiments, John.


Yes, you’re right. You’ll want to log in to your QuickBooks Online (QBO) account through a web browser to get data of your more-than-a-year activities.


No worries, the Community recognizes feedback and product suggestions to make the program better. You can send this idea through your QBO company file so our management and engineering teams can take action to help improve your experience. I’ll show you how:

 

  1. Open your QuickBooks account in a browser.
  2. Go to the Gear icon, then select Feedback.
  3. Enter your suggestions, then select Next.
  4. You'll be provided a list of suggested Help articles related to your comment. You can select Skip and send message.
  5. From the drop-down, choose the appropriate category, then press Send message.
    Capture.PNG


You can track feature requests through the QuickBooks Online Feature Requests website.


Our Support page contains resources, video tutorials, and tips to manage your company files. If you need more information, feel free to visit the site.


Let me know if you have any additional questions or concerns with your data. We'll be here to help.

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