Hi , I have an iphone on ios and I am trying to add expenses QB asking me to add an account but says i dont have permission. What settings do I need? It works on PC

Hey pdickinsonquickb,

We'd be grateful if you could clear the cache within the app by going to Menu > Help & Settings > Refresh Data and then close/re-open the app before entering the expense - please reply with a screenshot showing the exact error recieved if you continue to experience following this.

Thanks

Hi pdickinsonquickb

You will have to select an account that the expense was paid from.

Thank you.  There are no accounts listed and it will not let me add any  It says not authorised

Also the accounts are there on the PC account as I can add an expense to that.

The app will not then let me edit any pc added expenses as it says account needed 

Thanks for getting back to us, @pdickinsonquickb.

I can help you get back on track adding expenses in QBO. Let’s perform another troubleshooting steps to resolve the issue.

You’ll have to uninstall and then reinstall the application to start on a clean slate. Here’s how:

1. On your phone’s home screen, tap and hold the QuickBooks Online app for several seconds until  icon starts to jiggle.
2. Touch the small "X" in the upper left to remove the icon.

To download:

1. Visit the App Store on your device and search for QuickBooks Online.
2. Once the page opens, choose Free and then Install.
3.  Make sure to use the same user ID and password to sign into the app.
4. Follow the instructions to install the app.

Once done, open your company and then enter the expenses. 

I'm also adding an article that provides an overview of the processes you can perform using the mobile version: QuickBooks Online. 

Let me know if you have any other questions. I’m here anytime to help you. Have a good one.