Hi, when I get transactions matched to an invoice, despite the invoice having 20% VAT, the transaction gets marked as VAT exempt - is this corrent?

Hello Alex, when  you are matching the transaction does it have an default in the VAT on the banking page?

Hi Emma, I'm not too sure where you mean to set the default, but for transactions that aren't matched to invoices, the VAT often comes up correctly as 20% sales, but sometimes wrongly "guesses" it's No VAT (a recent purchase comes up as "Wages, No VAT", rather than "Uncategorised Expense, 20% S" if that makes sense?

I can deal with those, it's more when a transaction gets matched to an invoice, and that invoice clearly has 20% VAT added, the matched translation should have the 20% S. I can sort it out, by clicking to Categorise, changing the VAT rate, then clicking back on Match, but it doesn't seem right it's not working properly.

Alex

Thank you for the details, Alex.

Normally when matching transactions, the VAT used on the transaction in QuickBooks will be retained. The VAT on the bank transactions will not affect or replace them. 

Let's do the basic troubleshooting steps to see if this is caused by a browser issue.

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

• Google Chrome: Ctrl + Shift + N
• MS Edge and Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If your invoices will retain the VAT, you can go back to your regular browser and clear its cache. If not, please try other browsers to see if we get the same thing.

If nothing works, please contact our Support team to check this further. They can start a screen-sharing session to gather more details about this behavior.

Feel free to share an update after doing the steps above.

Hi Jess, the invoices do retain their VAT, both when I use the browser (Safari, with private windows), and when I use the Mac OS-X app, which is what I normally use.

Unfortunately, all my customers have paid promptly and all the current invoices are matched, though I suppose I could undo some of that and match them again if we need to test more?

Alex

Yes. We can do that, Alex.

This way, we can isolate further if your system has encounters browser-related issues. 

I've also added these references for more information when matching transactions:

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

I'll be around if ever my assistance is in need. Keep safe!