How do I get QBO to correctly pick up mixed VAT (0% and 20%) from Autoentry feeds? AE is correctly extracting from invoices, but QBO isn't, causing much double coding

Hello saul2, Just to confirm when the invoice comes through via the Autoentry app the VAT codes show correctly? Where is the double coding taking place is that when you match the transaction in the banking section?

1) I have shown QBO multiple times how AE correctly encodes the 2 VAT rates

2) and then how QBO imports the AE output but the 2 VAT rates get lost

3) we then have to re-code each invoice by "Splitting" on QBO

4) despite many attempts over months, QBO never follows up on the chats and compaints

REALLY poor support.

Hello there, @saul2.

Thank you for posting here in the Community. I can provide clarifications about 

When using third-party applications, the data imported to QuickBooks will depend on the AutoEntry app. Since you're getting a problem with the integration, you'll need to reach out to the source of the VAT rates (see screenshot below for the contact details).

I know that the information is formatted corrected on their end, but they can check the setup and ensure the format they have is compatible with our system. In case the issue persists, it would be best to continue working with our QuickBooks Support Team.

We want to be the one helping you with the integration. However, this is a public forum, and we want to secure your account information.

In case you need the steps, here's how:

1. In your company, go the Help icon to choose Contact Us.
2. Type the issue/topic under the What can we help you with section and then hit the Let’s talk button.
3. Scroll down and choose the necessary information.

Additionally, here are some helpful references that you can check out about using QuickBooks Online:

• QuickBooks Online Tutorials
• Help articles

Please let me know if there is anything else I can do to help by clicking the Reply button below. Have a great weekend ahead.