How do i register a deposit for a service which will be eventually refunded?

Thank you for posting here in the Community, @lele1. I'm here to help and guide you on how you can claim the refund in QuickBooks Online (QBO). 

When you receive a refund from a vendor, you can record it as an expense or check posted to an asset account, then for the refund create a deposit posted to the same asset account. I'll show you how to do it.

1. Go to the + New menu.
2. Select Expense or Check.
3. Choose the name of the customer.
4. Select the same bank account used in processing the refund.
5. In the Category Details section, choose Accounts Receivable.
6. Enter the complete details.
7. Click on Save and Close. 

Then, let's deposit the money received. 

1. Click the + New button.
2. Choose Bank Deposit.
3. Go to the Add funds to this deposit section.
4. Enter the reimbursed amount and choose the appropriate account.
5. Add a memo as needed, then click Save and close.

The detailed steps in the article will help record the transactions specific to the expenditure: Pay for personal expenses from a business credit card or bank account in QuickBooks Online. 

Once done, you can reconcile your account to make sure they match your bank statement. 

Please don't hesitate to contact me with any follow-up questions about the recording process. The Community always has your back. 

Hi @LollyNino_C !

First of all, thanks a lot for your reply!

i haven’t actually received the refund yet, i’ve just paid the deposit st the moment  (which will be returned to me in the future) and i was just wondering how that is recorder as i’m not sure it’s classified as an expense.

thanks!

Hi there,lele1.

Let me make it up to you by ensuring you'll be able to record an expense in QuickBooks Online (QBO). 

You can create an expense or check posted to an asset account. 

Here's how to create an expense or check:

1. Go to the + New menu.
2. Select Expense or Check.
3. Choose the name of the customer.
4. Select the same bank account used in processing the refund.
5. In the Category Details section, choose Accounts Receivable.
6. Enter the complete details.
7. Click on Save and Close.  

Then create a bank deposit received. You can follow the steps provided by my colleague above on how to do it.

In case you'll need to process a customer refund in the future, I'd recommend checking out these articles for detailed and accurate steps:

• Record a customer refund
• How to refund a deposit and close an invoice

Keep your post coming if you need more help with the record processing. Have a great day!