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In QuickBooks Online (QBO), once you send an invoice, it will take a few seconds to minutes to reach the customer’s inbox, Brokebackbros.
However, this can vary depending on several factors. Please refer below:
- Depending on the email service provider.
- Customer email settings.
- Potential delays in the email delivery process.
On the other hand, QuickBooks Online will notify you if the invoice sent is successful or failed. To access them, please navigate to the Invoice list under the Sales tab.
On the Status dropdown column, you will notice the invoice activities sent to your customers. Click on each status to narrow down the full invoice activity logs.
However, if your customer hasn’t received the invoice within an hour, we can check if the email ended up in their spam or junk folder. Search for the email address do_not_reply@intuit.com in all of your folders. If you see one, right-click it, then select This is not spam or Not Junk.
Moreover, we can also double-check the customer's email to ensure it is associated with the correct email address.
Additionally, I’ve gathered some resources that you can review to help manage and resolve issues related to sending emails.
- Fix the Delivery Server Down error in QuickBooks Online.
- Receive important email messages from Intuit.
Drop by if you have questions about invoice email delivery. Do you need to customize reports? Or would you like to record invoice payments in QuickBooks? Let me know and I'll lend a hand again.
