HSBC Kinetic, Ive connected QB Online through Kinetic, it works as Kinetic sees my QB invoices in the HSBC App, but nothing shows in QB online and cant connect it from QB

Just to add, as there wasn't enough room originally, 

The connection seems fine from hsbc end as I can view my QB invoices etc but it's not showing in QB yet, and it's not possible to add through the normal methods as doesn't guve an option for HSBC Kinetic. I left QBs last year because of this issue and was assured by HSBC recently it now works. Would hate to leave again because it doesn't! Hoping it's just timing and takes  working days to update.