Thank you for reaching out to the Community. Once the transaction has been downloaded and reviews in QuickBooks from your bank, this prevents it from downloading duplicates when you reconnect it.
When reconnecting, remember to select the date of the last transaction made with the account to ensure your transactions are up to date in QuickBooks. To learn more, Here's an article as your guide: How to re-authorise your bank connection.
However, if you're unable to locate the transaction, you'll need to download your transactions as a CSV file from your bank. Then, import the data in your QuickBooks Self-Employed. Here's an article that includes the step-by-step process: Add older transactions to QuickBooks Self-Employed.
If the same thing happens, Rest assured that our supports are available to help you fix this issue. You can visit this link to reach out to them: Contact QuickBooks Self-Employed Support.
I've got your back if you need more help. I'm always happy to lend a hand. Have a good one. Stay safe!
The issue I have is that having re-authorised connection to my bank, all transactions that I previously categorised are now uncategorised (700+ of them) meaning I must potentially go through the entire history categorising transactions as business/personal etc
Hello Philiptarry-gmail, thanks for coming back to us, please can you reach out to us on either twitter or facebook with a private/direct message with the email address linked to your account and the bank that is in question so we can look into this more for you.
Facebook - https://www.facebook.com/QuickBooksUK
Twitter - https://twitter.com/QuickBooksUK
Thanks for sharing your concerns in the QuickBooks Community, @Bianca9 and @philiptarry-gmai.
This isn't the kind of service we'd want you to experience. Having said, let me provide you a workaround to ease your task in QuickBooks Self-Employed (QBSE).
When re-authorizing a bank connection, you have to disconnect and reconnect it again. During disconnection, all of your downloaded transactions will be removed from the Banking page. After reconnecting, QuickBooks will automatically download your banking data again.
Since this process refreshes the connection between the program and your bank, all your transactions will be restored too. This is why you have to manually recategorize them again.
As a workaround, you can create bank rules to quickly categorize your recent and past transactions. Here's how:
Now, QuickBooks will automatically apply your new rule to all future transactions.
After categorizing, the program will put them on the correct line of your Schedule C. This also organizes your income and expenses so you know what areas of your self-employed business have the biggest impact.
Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.
No no no this is not a solution at all. When I categorise bank transactions, I attach invoices/ receipts to them.
Using rules is definitely not an adequate solution. it makes linking the bank account to QBO untenable.
In my case, I linked the Barclays bank account and selected the date 1 Sept 21 from which to upload transactions. QBO ignored this selection and instead uploaded historic transactions too so I actually had duplicated transactions in QBO. The uncategorised ones were a duplicate of transactions I already categorised so I had to select them and exclude them.
Why did it ignore my date selection? Maybe look into this bug first.
This is not a solution...
The same issue occured 3 months ago and all my previously catgorised transaction lost their personal/business catogories. After raising it to the technical team, it was resolved almost immediately and my previous transactions were correctly restored. When I re-authorised the connection a couple of days ago, all the latest 3 months of tranactions retained their categories, but those prior to June lost them all, as before.
The manual workaround of creating rules etc is not satisfactory as it would still be v time consuming and defeats the object of one the key features of the software.
If you are unable to provide a satisfactory solution, I might as well go back to spreadsheets and I will make a claim for my subscription as the package isn't worth using with these glitches.