Hi there, James! Let's work together to resolve the invoicing issue you're facing.
To provide you with the most accurate solution, it would be helpful to know the specific problem you are experiencing with invoicing your customers. Please feel free to share your concern in the comment section below.
In the meantime, we can conduct some troubleshooting steps to address any potential cache-related issues that might be preventing your invoices from being sent. To begin, access your QuickBooks Self-Employed account in a private window to give QuickBooks a fresh start.
Here are some keyboard shortcuts for opening a private window:
- Google Chrome: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Control + Option + P
- Microsoft Edge: Ctrl + Shift + P
Once you’re in the private window, send a test invoice to yourself. If it goes through without any issues, I recommend clearing the cache of your regular browser to remove outdated files. You can also consider using other supported browsers.
If the problem continues, ask your customer to check their junk or spam folders. Additionally, confirm that your email address is correct and that the customer's email address is accurate.
I'll leave this article on invoicing your customers in QuickBooks Self-Employed to guide you once the issue has been resolved: Create invoices.
For future reference, here's an article all about generating reports and exporting your data: Export transactions and get reports in QuickBooks Self-Employed.
Please feel free to use the Reply button below if you have any further invoicing concerns in QuickBooks Self-Employed, James. I’m here to help you!
