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xana_carla
Level 1

I have an existing profile which seems to be erased. I need to retrieve those invoices please.

 
3 REPLIES 3
John C
QuickBooks Team

I have an existing profile which seems to be erased. I need to retrieve those invoices please.

Hi xana_carla Are you referring to you being unable to access an account that you have with us? 

xana_carla
Level 1

I have an existing profile which seems to be erased. I need to retrieve those invoices please.

My subscription ran out and when I resubcribed, my profile was gone.  Attached is an invoice generated by Quickbooks,

Ashleigh1
QuickBooks Team

I have an existing profile which seems to be erased. I need to retrieve those invoices please.

Hello Xana_carla, that screenshot you have sent in is not an invoice receipt for a subscription that looks like an invoice you have sent to a customer.

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