I have not received some of my invoices. The invoice which I am being charged every month 32.40

ebbookkeeping197 · ‎April 17, 2019

TaliaI · ‎April 17, 2019

Hello ebbookkeeping,

Welcome to the Community, thank you for your question!

Do you have access to Facebook or Twitter? If so, could you please send us a PM (QuickBooksUK) with your email address and we will resend these out to you. If not, please contact our support line through 0808 234 5337.

Thanks,

Talia

ebbookkeeping197 · ‎April 18, 2019

I have a facebook account. I do not understand anything. I just want my invoices. its been for 5 days. Could you cancel my membership, please? I am being charged 32.40 every month from my Barclays account you do not send my invoices. Could you send me my invoices, please?

Date of Invoice Period of Invoice

06.05.2018 06/05/2018 - 06/06/2018 £30,00

06.06.2018 06//06/2018 - 06/07/2018 £30,00

06.10.2018 06/10/2018 - 06/11/2018 £30,00

06.11.2018 06/11/2018 - 06/12/2018 £30,00

06.12.2018 06/12/2018 - 06/01/2019 £30,00

06.01.2019 06/01/2019 - 06/02/2019 £30,00

ebbookkeeping197 · ‎April 18, 2019

That is the invoice I want

Invoice

Erkan Basar, thank you for your payment.

Invoice number: [removed]
Total invoice: £30.00
Invoice date: 06/09/2018

Payment details

Item Qty Unit Price Amount

QuickBooks Online Plus	1	£25.00	£25.00
VAT – Standard (20%):			£5.00
Total invoice:			£30.00

Billing information

Billed to:	ERKAN BASAR Company
Company ID ending:	6470
Billing address:	LO GB
Payment method:	VISA ending in 5015

Tax reporting information
Period for monthly subscription fees:	06/09/2018 – 06/10/2018
Total VAT – Standard (20%):	£5.00
Total tax:	£5.00
Intuit VAT registration number:	GB570145265

Your account on file will be automatically charged at the then-current price monthly/annually as stated above until you cancel. To cancel your subscription, sign in to QuickBooks Online, access your billing information, and cancel the subscription. Terms, conditions, pricing, features, service, and support options are subject to change without notice.

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ReplyForward

MirriamM · ‎April 18, 2019

Thanks for getting back to us and providing detailed information, ebbookkeeping197,

Let me point you in the right direction to take a look into your account to verify this.

Since this is a public forum and we don’t have visibility in pulling up account information, it would be best you contacting our QuickBooks Customer Care Team. They'll be able to pull up your account in a secure environment and make sure you’re paying the right amount for your Subscription.

To contact us, here's how:

Click the Help icon in the upper right of the screen.
Click Contact US button at the bottom.
Enter what you're needing assistance with in the What we can help you with? field, then click Let's talk.
Choose a way to connect with us, either Chat or Get a callback.

I'm sure that one of our agents would be happy to help concerning your Billing subscription questions. Please also know that the Community is always here and would be glad to provide assistance.

I'm just a few clicks away if you have any other concerns. Take care always.

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I have not received some of my invoices. The invoice which I am being charged every month 32.40