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simon-cruickshan
Level 1

I'm trying to post an invoice from a supplier from Germany, I cant record this using PVA 20% as QB states that there is an error calculating the tax.

 
14 REPLIES 14
Ashleigh1
QuickBooks Team

I'm trying to post an invoice from a supplier from Germany, I cant record this using PVA 20% as QB states that there is an error calculating the tax.

 

Hello Simon-Cruickshan, 

 

Welcome to the Community page, 

 

We are aware of this issue currently and we are working on getting this resolved as quickly as possible, 

 

The workaround is- 

 

  1. Use the 20% RC MPCC code, and note the transaction to change back to the correct code once resolved.
  2. Use No VAT, and note the transaction to change back to the correct code once resolved, and to create an exception if required.
Clare Prentice
Level 1

I'm trying to post an invoice from a supplier from Germany, I cant record this using PVA 20% as QB states that there is an error calculating the tax.

I'm wondering when you think that the PVA Tax Code issue will be resolved - as we're now in the middle of February and I am sure that we're not the only company whose EU supplier bills are mounting up - the longer we wait for the issue to be resolved, the more work it will take to manually correct all of the temporary tax codes we've been inputting. I'm also conscious it's getting closer to our year end and we could really do with this resolved well in advance of this.

 

I look forward to an update.

 

Kind regards,

Clare Prentice

Ashleigh1
QuickBooks Team

I'm trying to post an invoice from a supplier from Germany, I cant record this using PVA 20% as QB states that there is an error calculating the tax.

Hello Clare, we don't currently have a fixed date yet, but it is currently getting worked on. Soon as we get any update we will let our customers know.  

aegmedhurst
Level 1

I'm trying to post an invoice from a supplier from Germany, I cant record this using PVA 20% as QB states that there is an error calculating the tax.

The PVA code still does not work. When will Quickbooks fix this???

 

Ashleigh1
QuickBooks Team

I'm trying to post an invoice from a supplier from Germany, I cant record this using PVA 20% as QB states that there is an error calculating the tax.

Hello Aegmedhurst, 

 

Welcome to the Community page, 

 

So they are still working on getting this fixed. In the meantime if you use the 20%RC MPCC, or NO VAT as a workaround to allow you to save the transaction, making sure you leave a memo or a note on the transaction so it can be changed later. the transactions can be easily found by running the VAT liability report for the affected range and drilling into the appropriate VAT code.  

Mike Hammerton
Level 1

I'm trying to post an invoice from a supplier from Germany, I cant record this using PVA 20% as QB states that there is an error calculating the tax.

QB have had MONTHS to fix this issue!  It is not right that you continue to fob your clients off with feeble workarounds.  You claim that QB is approved by HMRC. What are we paying our subscription for?

When will this be resolved?

Alex-2021
Level 1

I'm trying to post an invoice from a supplier from Germany, I cant record this using PVA 20% as QB states that there is an error calculating the tax.

I completely agree with Mike Hammerton. It has been a few months now and still QB has not managed to resolve the issue and we don't even know when it will be fixed, but in the meantime we have to spend a lot of extra time adapting and then going back to the same transactions because QB has not managed to fix the issue after 4 months but we still pay the full price for the QB monthly subscription. I am quite surprised in fact that this issue is still ongoing as I thought it would have been sorted by now. Not really impressed.

EmmaM
QuickBooks Team

I'm trying to post an invoice from a supplier from Germany, I cant record this using PVA 20% as QB states that there is an error calculating the tax.

Hello Alex, we have checked the ongoing investigation for an update and we can see they have been testing on multiple companies to get this fixed recently we do see that it has been an ongoing issue which is causing you to have to do the workaround and we can only apologise and advice your company was added to the users effected so as soon as this is resolved we will advice you.

Alex-2021
Level 1

I'm trying to post an invoice from a supplier from Germany, I cant record this using PVA 20% as QB states that there is an error calculating the tax.

Hello EmmaM,

Thanks for your reply and update. Yes, I completely understand what you are saying but from my point of view as a paying customer nearly 4 months and no actual date as to when it is going to be fixed it is absolutely shambolic. I am starting to question myself if it is actually worth the efforts or if I might be better off moving to another platform.

About a year ago I reported a bug with Mozilla Firefox as when I try to access the Tax Tab it just spins and was told to use another browser and the problem is with the browser itself. Now a year later still the same issue and I can see that nothing has been done as it looks that QB is not keen on spending resources on fixing things. I understand this is a separate subject and not linked to the issue with the PVA Vat code but I am hoping that it does not take another year or more to sort out the issue with the PVA codes not working

It is stressful enough dealing with Brexit on its own that we don't really need more complications even with the Accounting software, at this stage we might be better off going back to Excel if it carries on like this .

Woburn
Level 2

I'm trying to post an invoice from a supplier from Germany, I cant record this using PVA 20% as QB states that there is an error calculating the tax.

We are also one of the many users unable to use the correct PVA 20% code in Quickbooks.

Please add us to the list to be notified when this bug is fixed

EmmaM
QuickBooks Team

I'm trying to post an invoice from a supplier from Germany, I cant record this using PVA 20% as QB states that there is an error calculating the tax.

Hello Woburn, We will add you to the list now and let you know as soon as that has ben resolved.

Mostropovich
Level 3

I'm trying to post an invoice from a supplier from Germany, I cant record this using PVA 20% as QB states that there is an error calculating the tax.

I agree. Brexit is chaos. Still, QB developers had months to fix the PVA 20% issue and as QB should be HMRC compliant (this is why we use it!) it is unacceptable that no solution has been offered so far. Perhaps QB should offer a discounted price as compensation.

CwrwFi
Level 2

I'm trying to post an invoice from a supplier from Germany, I cant record this using PVA 20% as QB states that there is an error calculating the tax.

9th May and still not working..... This is getting seriously worrying. the workaround isnt a workaround, its false accounting unless you rememebr which transactions you need to go back and fix...

Adrian_A
Moderator

I'm trying to post an invoice from a supplier from Germany, I cant record this using PVA 20% as QB states that there is an error calculating the tax.

Our engineers are still working to fix this issue, CwrwFi.

 

Since the workarounds don't work on your end, I'd recommend reaching out to our Phone Support team so you'll be guided on the best alternative ways on how we can enter a transaction using the 20% PVA.

 

Here's how:

 

  1. Click the ? Help icon.
  2. Enter Talk to a human.
  3. Select Contact a human.
  4. Click Live Chat / Call me back.

 

I've also added this guide when adding and editing VAT rates: Set up and edit VAT settings, VAT codes, and VAT rates.

 

We appreciate your patience while we're working to have this issue a permanent fix. Keep safe!

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