Thanks for posting today, Daniel. Let's work together to fix the issue you encountered when reviewing snapped receipts in QuickBooks Online (QBO).
If you're using a web browser to review your snapped receipts, I suggest logging into your account through a private/incognito window if you haven't tried it. The private window will not save any history, making it a good place to identify browser problems. Here's how:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once you're in incognito mode, review your snap receipts from there. If everything works fine using a private window, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.
If you're using the QBO mobile app during the review process, you can refresh the data within the app or from the settings menu on your mobile app. This refreshes the application to remove the older cache that causes some unusual behavior. See this article for detailed steps about this process: See your latest data in the QuickBooks Online app.
If the issue persists, I suggest uninstalling and reinstalling the QBO mobile app. This will allow you to use the app on a clean slate.
Additionally, once everything's good, you can visit these articles to learn more about the receipt snap feature:
You can always count on me if you need a hand in other snap receipt-related activities. Just hit the Reply button and I'll be right here to assist you. Stay safe!
