Hi - I'm trying to import a journal with classes. I have the format of the csv file correct but when I get to the import stage in QBO it only shows some import headers even though they are in the csv file. It doesn't show a header for classes even though this header is in the csv file. Where am I going wrong?
Hello John, We just need to confirm a few things. That you have classes turned on in Quickbooks, have you formatted the columns at all in the CSV? Are there any extra unneeded columns in the CSV? Can you try formatting the column that does not show, making sure it's named the same and that any extra columns are removed? Let us know if that works for you. If not we can investigate what's happening.
Hi Emma - Yes classes is turned on. I haven't formatted any columns in the csv file. Some columns are not used eg name and location but they are still in the csv file. I've tried the import with the test drive version of QBO and it sees all the csv headers so I don't understand why I can't see the headers in my version of QBO
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