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Level 1

Invoice and Estimates pop-ups require reload to show up

For the past few months, I have found that, after I log into Quickbooks online from a Mac running MacOS 13.0.1, the first time I open an invoice, it opens as normal. After that, however, it will not open unless I hit the reload button on the browser. With the reload, it opens fine, but I have to do that for every subsequent invoice, estimate or payment. What I have tried so far:

1. I have replicated this with Chrome and Safari, in both normal and private mode.

2, I have cleared my cache on both, and in fact cleared all history for all time.

3. I have also confirmed that my adblock (Adblock) is paused on the intuit domain (the thumb logo is green), and

4. My popup settings are set to a default of allow popups and that I have a specific exception to allow popups from intuit.

I would appreciate any other suggestions.



QuickBooks Team

Invoice and Estimates pop-ups require reload to show up

Hello BillB54, Thanks for posting on the Community page, Does the same thing happen when you try on a different device or is it just happening on that one device? 

Level 1

Invoice and Estimates pop-ups require reload to show up

Ashley - 

It does happen when I log in on another apple device. I don't have access to a PC so I cannot try it on a different operating system. My bookkeeper, who logs into the same account but with her own userid/password does not have this problem. 


Invoice and Estimates pop-ups require reload to show up

Hi there, @BillB54.


I appreciate you performing some troubleshooting steps to fix your problem when opening invoices and estimates in QuickBooks Online.


I have checked our records and haven't found any reports about this. To further investigate this issue, I suggest contacting our QuickBooks Support Team. They have the tools to check the root cause of this case and might raise an investigation.


To reach them, click the ? Help button at the top-right corner of your QBO account and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.


For future help, you can visit our Help Articles hub for QuickBooks Online if you need related references in managing your account and other related transactions.


If you have other questions concerning QuickBooks, let me know in the comment section below. I'm always here t help. Have a good one!

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