Invoices are no longer being delivered to my clients. I've checked previous comments on this subject, and none of them have fixed the problem. Can anyone help?

Hi chriseacott, thanks for joining the Community :) - do any specific bounce-back error messages appear when sending the invoices in QuickBooks, and if you CC yourself into the invoice, do you receive the copy successfully? 

Hello Georgia. Yes, I do receive a bounce back message, in the main invoice field. It reads: 

Delivery error: undeliverable

Last attempt: Sent by email to [email addresses] at [time & date].

I aways bcc to myself, and now nothing comes to me. I even tried clearing all email addresses and just sent to myself. Nothing came through. It's also clear my clients have not received any invoices.

All this has happened over the past few days, and it's been several weeks since I last issued invoices. Chris

I can see the urgency of resolving your concern, chriseacott.

The customer's email service sends a failure or delivery error notification to your email service when your invoices bounced back. Then a notification is added to the transaction stating the email delivery failed if the delivery failure error is sent to us by your email service provider. We can view the list of bounced emails with delivery errors by following the steps below: 

1. Go to the Dashboard on the left panel.
2. Under Tasks, select View the errors. (Note: The View the Errors link lists the emails with delivery errors sent through your email provider's server. In the delivery errors section, the delivery date, type, Ref No., Customer, error and delivery method are found.)

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Next, sign in to your QuickBooks Online (QBO) account and try sending an invoice to your email or your customer's email address. If it works, we can go back to your regular browser and clear its cache. Clearing your browser's cache helps to troubleshoot and remove any outdated files that are causing the issue. After clearing the cache, our final step is to make sure you restart your browser to help us refresh the page. Alternatively, you can use a different supported browser.

We can also manually download the invoice and send them from outside of the QuickBooks program. I'll show you how.

1. Open the invoice you want to download.
2. Click the Print or Preview at the bottom of the page.
3. Select the Download and choose where you want to save it.
4. Hit Save, then Close to exit the PDF viewer.

For your reference, you can visit this article for more details: Download and save invoices, other sales forms, and statements as PDFs. If you're still getting the same result after the troubleshooting steps, please reach out to our Customer Care Team. They have more tools available to investigate what's causing this problem. Here's how you can reach out to us:

1. Click the Help icon located in the upper right-hand corner.
2. In the Search window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Chat with us or Have us call you.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to Help > Assistant.
2. Type Talk to a human and enter what you need help with.
3. Click No if none of the articles shared are helpful and select Chat with us or Have us call you.

I’m adding some links below for additional resources. These articles will guide you on how to troubleshoot email delivery issues. They’re from another region, but the solutions also apply to the UK version.

• How to view a list of bounced emails with delivery errors
• Delivery Errors when trying to email a sales form

Additionally, you can bookmark this link in your browser for future reference. It outlines the steps to resolve when customers are unable to receive your emails.

Reach out to me again if you have additional concerns about emailing invoices and purchase orders. I’ll get back to make sure this is taken care of for you. Have a good one.