IOS App stopped showing ship-to address

Thank you for posting, @James Read.

It's possible that piled-up cache in your application caused this unusual behavior.

To resolve this, you can hit the Clear Data option in the Storage section of your mobile phone to reset the app to its default state.

Here's how to clear app cache:

1. Open Settings and swipe down and tap Safari.
2. Swipe down again and select Clear History and Website Data, click it once again to confirm.

I'm here anytime you need further help in your mobile application by leaving a comment below. Take care and have a great rest of the day!

Thanks MaryJoy

I’m not accessing via Safari on an iPhone. I’m using the Quickbooks IOS app on an iPhone (QBO version 20.04.1).

Am I right thinking clearing Safari cache won’t clear data stored in the QuickBooks app? 

Thanks

James

Good day, James Read.

I'd be glad to help you further and get this working for you.

Clearing Safari's cache is one way of resetting the application's data. If you're still getting the same issue, let's refresh your application's cache.

Here's how:

1. Click the Menu ☰.
2. Select Help & Feedback.
3. Choose Refresh Data and then select Refresh.

Once done, try restarting your device. You can get more details in this article: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

However, if the problem persists, I'd suggest creating your invoice on a web browser. Also, I would recommend getting in touch with our QuickBooks Support to have this investigated. Please use a different device from the one we will be helping you with.

You can always get back to me if you have any other QuickBooks concerns. Have a great day.

Many thanks for this. I have refreshed the app and the issue remains, so I’ll wait for support to come back to me.

Hi James

We have the same issue. Did you get it resolved? Thank you. Steve

Hi Steve

It's not fixed yet. I originally reported on 20th April, so it's been 3 months so far. 

In my experience, it could be next week, next year, or never with IOS bugs.

It's as if the Quickbooks IOS app is considered some sort of Beta test, and it's not an issue if it takes a year to fix a bug.

iPhone (and presumably Android) users are always expected to use the web app as a workaround, which isn't exactly practical on such a small screen.

Hi guys, 

Appreciate you joining this thread.

Our developers have raised the following investigation for this issue 'INV-45055 Shipping address not showing on invoice when created using IOS/android - app on iphone' and are working to get this fixed ASAP. 

The latest update we have on this from the 13/7/2020: Engineers are in the testing phase for the fix and will provide an update as soon as we have an ETA on when the fix will be released.

We hope to have this soon and we thank you for your understanding and patience in the meantime. Please get back to me below if you'd like added to this inv so that you'll receive all further notice on updates and fixes via email :thumbs_up:

Thanks

Thanks for the update Georgia, much appreciated.