My invoices are being received by customers but my system flags them as "undelivered". How do I correct this?
Hi there, jennifer26. I'm glad to hear from you.
I can see that you've been experiencing the same thing with rachelwroath.
Our engineers are aware of this and doing their best to get this resolve as soon as we can. Same as my colleague suggested above, it's advisable to contact our customer care support. This way, your company details will be added as one of the affected users in this investigation. Once added, you'll be receiving any updates about this report.
Please consider following the same steps above. For their work schedule, you can reach out to them from 6 AM-6 PM PT Monday-Friday. I would like to add additional information, that we have limited support, and reduced our support hours too due to COVID-19.
If you still have questions or anything that I can help you with, please leave them below. I'm right here to assist you more. Take care!