I am using Quickbooks Desktop Premier 2020 with the latest updates installed. I have a problem with a small number of supplier bills. I will list the process below...........
1. Open supplier bill screen
2. Enter all details (I have checked to make sure its correct about 6 times)
3. Pay supplier bill using pay bills screen and save
4. Supplier still showing bill open to the full amount
5. Open payment and see the amount has randomly doubled itself, so even though the payment has been recorded for the original amount Quickbooks thinks the bill is for double the amount so still shows an open balance.
I will add pictures to explain better........
I have tried to work it out myself but i`m stuck. Other problem is the bill is in a closed VAT period so I cant just delete the bill and start again. Anyone got any ideas?
To confirm if this is related to data damage, let's run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools will repair and notify you of any possible data damage within the file.
In QuickBooks Desktop (QBDT), go to the File menu at the top to get to the Utilities and Rebuild Data.
Choose OK. Follow the prompts to save a backup.
Click OK once completed.
Now, go back to File, then Utilities, and select Verify Data this time.
If the program detected no problem with your data, hit OK and double-check the transaction. However, if it finds an issue, you will be prompted to RebuildNow or ViewErrors. Choose Close, then perform the steps below. Here's how:
After verifying and rebuilding the data, let's open the bill and the bill payment to make sure that the amount is correct. If it's still the same, let's click on the Recalculate button at the top, then save it.
I have additional steps that we can perform if this error persists. We can repair your QuickBooks Desktop Premier to see if this is the reason why you encountered this issue. First, make sure to back up your company file. Then, you can follow these steps:
Restart your computer. Then, go to the Windows Start menu, then select Control Panel.
Select Programs and Features then Uninstall a Program.
Find and select QuickBooks, then Uninstall/Change.
Click Continue/Next > Repair > Next. Allow the repair tool to run.
Hit Finish once it's done.
Please comment again below if you have other questions. Have a great day!