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Level 1

Paid Bill Still Showing As Open Balance

I am using Quickbooks Desktop Premier 2020 with the latest updates installed. I have a problem with a small number of supplier bills. I will list the process below...........

 

1. Open supplier bill screen

2. Enter all details (I have checked to make sure its correct about 6 times)

3. Pay supplier bill using pay bills screen and save

4. Supplier still showing bill open to the full amount

5. Open payment and see the amount has randomly doubled itself, so even though the payment has been recorded for the original amount Quickbooks thinks the bill is for double the amount so still shows an open balance.

 

I will add pictures to explain better........

 

DHL1.jpg

DHL2.jpg

DHL3.jpg

 

I have tried to work it out myself but i`m stuck. Other problem is the bill is in a closed VAT period so I cant just delete the bill and start again. Anyone got any ideas?

3 REPLIES 3
Moderator

Paid Bill Still Showing As Open Balance

Thanks for reaching out to the Community, @IAmNotAnAccountant.

 

To confirm if this is related to data damage, let's run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools will repair and notify you of any possible data damage within the file.

 

Here's how:

 

  1. In QuickBooks Desktop (QBDT), go to the File menu at the top to get to the Utilities and Rebuild Data.
  2. Choose OK. Follow the prompts to save a backup.
  3. Click OK once completed.
  4. Now, go back to File, then Utilities, and select Verify Data this time.

 

If the program detected no problem with your data, hit OK and double-check the transaction. However, if it finds an issue, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below. Here's how:

 

  1. Locate and check the QBWin.log or QuickBooks.log files.
  2. Scroll to the bottom for the most recent Verify information.
  3. Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.

 

For additional information about the process, consider checking out this article: Resolve data damage on your company file.

 

Please leave a comment in this thread if you have any other issues or concerns, and I'll get back to you right away. I'm always here to assist. Have a good one!

Level 1

Paid Bill Still Showing As Open Balance

Thank you for the reply. I have followed the directions and both rebuild and verify are showing up with no errors found.

QuickBooks Team

Paid Bill Still Showing As Open Balance

Hello there, @IAmNotAnAccountant.

 

After verifying and rebuilding the data, let's open the bill and the bill payment to make sure that the amount is correct. If it's still the same, let's click on the Recalculate button at the top, then save it.

 

I have additional steps that we can perform if this error persists. We can repair your QuickBooks Desktop Premier to see if this is the reason why you encountered this issue. First, make sure to back up your company file. Then, you can follow these steps:

  1. Restart your computer. Then, go to the Windows Start menu, then select Control Panel.
  2. Select Programs and Features then Uninstall a Program.
  3. Find and select QuickBooks, then Uninstall/Change.
  4. Click Continue/Next > Repair Next. Allow the repair tool to run.
  5. Hit Finish once it's done.

Please comment again below if you have other questions. Have a great day!