PayPal help

MattB3 · ‎April 21, 2020

Hi all,

I'm new to QB so please forgive the basic question. My business is mainly online retail (especially at the moment). I make a lot of sales on eBay and receive payment into my PayPal account. I have set up my PayPal account as a 'Bank account' in QB.

My question is this; when I want to record sales, can I just add the payment received into the relevant sales account in 'Review transactions' or do I have to create a sales receipt first and match it?

So far I've been doing the former but nothing shows up in my sales tab. It still recognises the sales as 'income'

Thanks

Matt

Ashleigh1 · ‎April 21, 2020

Hello MattB3,

Welcome to the Community page,

Your best and quickest option is to add it as a sales receipt from the banking screen.

Otherwise, the other option is you would need to do a deposit as long as you have VAT set up if you don't have VAT set up then you would need to create a sales receipt first and then match it as a deposit as they only show up to be added from the banking screen.

View solution in original post

Ashleigh1 · ‎April 21, 2020

Hello MattB3,

Welcome to the Community page,

Your best and quickest option is to add it as a sales receipt from the banking screen.

Otherwise, the other option is you would need to do a deposit as long as you have VAT set up if you don't have VAT set up then you would need to create a sales receipt first and then match it as a deposit as they only show up to be added from the banking screen.

MattB3 · ‎April 21, 2020

Thanks Ashleigh1,

I will definitely use the first option then. Also whist I'm on the subject of PayPal, the transaction fees PayPal charge to receive payments are not showing up in QB and I'm having to manually add them in to reconcile the account

Is there a way to get these to show up in QB to make my life easier?

Thanks

MaryLandT · ‎April 21, 2020

Hi there, MattB3,

Let me add up how PayPal fees are handled withing QuickBooks Online.

For sales, fee amounts are obtained from PayPal and will be added when you match or add a transaction. They are not shown as separate transactions in the feed and will be recorded as an expense in your PayPal account.

For one off fees or fees not associated with processing a transaction, these usually come across as a separate expense in your feed. That's why you have to manually add it. See the attached screenshot below for our visual guide.

I've also added these articles to learn how QuickBooks manages your PayPal transactions:

Let me know if you need additional information by commenting below. I'll be around to help you out.

MattB3 · ‎April 21, 2020

Hi MaryLandT

These doesn't seem to be the case at all, it is only showing the sales not the associated expense. Also I cannot find 'Connect' at all. It does not show up when I look for it in apps

MattB3 · ‎April 21, 2020

I seem to have the same problem as this person

https://quickbooks.intuit.com/learn-support/en-uk/banking/paypal-fees-not-showing-up-in-banking-feed...

JenoP · ‎April 21, 2020

Thanks for joining us here, MattB3.

Our engineers are already working on an investigation about mising PayPal fees in the Online Banking.

I would recommend reaching out to our Chat or Phone Support Team so they can take your account details and add you to the list of affected users. We'll be sending email notifications to all the accounts in the list as soon as the issue is resolved. Here's how:

Go the Help menu and click Contact Us.
Let them know that the PayPal fees aren't downloading in QBO, then click Let's talk.
Click Message an agent or Get a callback.

The Community is always here if you need anything else.

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