Thank you for the screenshot, Ben. I'm here to help you handle identical transactions to make sure we can prevent them from happening in the future.
Let's start by ensuring you link your bank or credit card account to QuickBooks Self-Employed only once. If you have connected it twice, hide one of the accounts to prevent QuickBooks from downloading new transactions from the second connection.
Here are the steps to follow on a web browser:
- On the profile ⚙ icon, select Bank Accounts.
- Check the bank or credit card account's connection.
- If you see a duplicate, turn the toggle to OFF in the Show account column.
See this article for the instructions for iOS and Android: Handle duplicate transactions in QuickBooks Self-Employed.
Once you've verified the connection and association of transactions, I recommend contacting Paypal support. They can help address your concerns regarding your account's configuration.
Furthermore, I recognize that manually excluding transactions takes time. However, you may continue doing that for now. Here's an article for more details: Exclude or Delete Transactions in QuickBooks Self-Employed.
Use this guide to learn how to manage the entries you'd like to remove: Delete bank and transaction data in QuickBooks Self-Employed.
I'm just a post away if you have other bank transaction concerns. I'll be around to assist you further. Stay safe.
