Products/Sevices vanished from drop down when creating invoice?

Fiona S · ‎March 08, 2023

Hi, has anyone else had their drop down options vanish while trying to create an invoice? just happened in last few days

Ashleigh1 · ‎March 08, 2023

Hello Fiona S,

Welcome to the Community page,

Please can you try clearing your cache and cookies to all time, close the browser down, reload it and try again see if that resolves it for you.

Fiona S · ‎March 08, 2023

have followed these steps still not resolved

GeorgiaC · ‎March 08, 2023

Hi Fiona S, thanks for trying that - are you unable to view the drop-down options on more than one web browser?

Fiona S · ‎March 09, 2023

have tried another browser and still not working

Ashleigh1 · ‎March 09, 2023

Hi Fiona S, thanks for trying that, you can contact our Live Support team so you can set up a screenshare with the agent so this can be looked into more for you. For more information on how to contact them, please click this link: How to get help with QuickBooks.

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Products/Sevices vanished from drop down when creating invoice?