QBO - Pages not loading

Hi there, A-E-Albert.

I understand that things have been challenging for you while using utilizing and trying to edit every entry in QuickBooks. I appreciate you for performing some troubleshooting steps to resolve the issue. I'll be sharing details about QuickBooks pages not loading and let me point you to the right team to assist you further with this page loading issue.

The problem of being unable to create transactions due to the page loading has been recently tagged as an ongoing issue. Our product engineers are now working to fix this as soon as possible. 

For now, once you've opened an entry, use save and new for any new transactions as a workaround. Also, you can log out and back in to create a new entry as a workaround.

Then, I suggest contacting our QuickBooks Support Team again, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

On the other hand, it could be the cache full of history and temp files that caused unexpected behaviors such as the website keep directing you to the US page when you have already set it to the UK.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.

Lastly, I'm adding this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.

If you have follow-up questions on this matter, don't hesitate to click the Reply button below. I'm always here to help you further, A-E-Albert. Have a good day!

Hi there ChristieAnn, thanks for the reply.

A bit confused on your work around.

With a frozen half page, the only options are Cancel / Print / Make Re-occurring / More / Save

There is no Save & New.

Private mode, also has no affect.

Again, a bit frustrating if Quickbooks are already aware of this issue, the call centre make us feel its something we are doing.

Change browsers, empty caches, log out, log in, send us one 'Console txt'

So, we have to make another phone call to get onto the 'Notification List', why are we not already on it?

Don't forget, its not just creating, its editing as well.

Not sure what to do, except wait and delay and QuickBooks works.

But thanks for the email anyway.

Still having this frustrating issue!

any news, developments or works in progress reports?

It is taking five times as long to do simple transaction edits.

Not very quick-books

I'm here to ensure you can edit your transactions in QuickBooks, @A-E-Albert.

I can see that you've tried all the possible troubleshooting steps to help load the pages in your QuickBooks Online account. 

I also check on our end and found that this is still an ongoing issue. Rest assured that our product engineers are continuously working to find the root cause of this and provide a fix.

If you still haven't, I suggest reaching out to our support team. This way, you'll be added to the list of affected users and be notified for some updates. 

Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. Choose the Assistant tab.
4. Click the Talk to a human option.
5. Select Get help from a human.
6. Click either Chat with us or Have us call you button.

 Additionally, I've attached some relevant articles you can utilize to help manage invoices and estimates in QuickBooks:

• Customise invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

Keep me posted if you have other questions about creating, editing invoices and estimates in QuickBooks. I'm always here to help. Stay safe always.

I use Safari and have the same issue where the page half loads. I’ve found that hitting the refresh button on the tool bar reloads the page properly. Don’t be bothered waiting on it loading, if it’s stuck, kick it :nerd_face:

I’ve not even bothered reporting it to Intuit, they are useless at fixing anything. The replies in this thread shows their lacking of understanding and their terrible customer engagement. 

Hi Mark, totally agree,

We have an ongoing case number with QBO and they are trying, but it took a lot of pushing as their first response was 'its all my fault' 'Not an issue here' 'Please move on'.

Make us feel better other users have the sam issue, hopefully it will get resolved soon.

Happy New Year!

Unfortunately Intuit don’t seem to fix anything. Trust me, they’ll never come back with a fix and the case will be quietly closed. It’s how they seem to run things.

Hi Mark, again totally agree,

We have another issue with COOP Business Banking - its keeps disconnecting.

Again, QBO are trying and again its not them its the COOP.

Think your right, the case will just disappear into the QBO metaverse

And this is from a multi-billion dollar company. Terrible customer service and terrible management.

The worst thing is it’s actually really close to being very good, such a shame.

Have you seen any update on your issue?  I've been experiencing the same thing for months.  It's to the point that I'm going to drop the service and move to something else if it cannot be resolved as the time it takes me to refresh, enter the data, save and close and then get bumped back to the start-up screen only to have to button-click my way back to where I want to be is ridiculous.  A complete waste of my time and company resources.  

Any udpate would be appreciated. 

We appreciate you notifying us about your similar experience when running QuickBooks Online, @dpierce21. 

I'll share some updates on this and guide you to the right support who can help. 

I've tried using QuickBooks Online, and everything seems to work fine. As of now, I'm not seeing any updates on QBO not loading properly.

Based on your scenario, I recommend contacting our Customer Support team. This allows them to take a look at this more thoroughly and assist further. Here's how:

1. Log in to your QBO account.
2. Click on Help (?).
3. Go to QB Assistant, and enter your concern.
4. Click on Contact Us to connect with a live support agent.
5. Select a way to connect with us:

• Start a chat with a support specialist. Live chat all day, M-F.
• Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

For future reference, feel free to browse the QBO Help webpage. This contains useful articles and video tutorials depending on your concerns and preferences.

Please let us know if you have other concerns with QBO. We'll make sure to respond as soon as we can. Keep safe always.

Hello there,

Don't bother contacting support.

Been there done that, got the T shirt and still have the issue.

For a company than built its platform on Mac, Safari and even built a Mac desktop app.

QBO have now gone all CHROME.

Not interested in Safari and have no road map in fixing.

Had the issue since December 2022 and still have it now (5th April 2023)

Very tempted to move - but with over 10 years of data on the QBO cloud, life is too short.

As of today, we still stubble through with Safari, but any Chrome is there if it gets too much.

Good luck

Im now having a huge issue...options have disappeared and I'm cant invoice clients...Thsi is a nightmare for me

Hello Whiutehead, thanks for posting on this thread, can you please try clearing your cache and cookies to all time, close the browser down, reload it and see if that helps and resolves it, if not please can you ring support on 0808 234 5337 so all your issues can be looked at more thanks. 

@dpierce21There's not been a single fix for any of the issues I've reported in the past 15 months or however long I've been forced to use QBO. But, having said that they nev er fixed any of the reported bugs in the 24 years I was using Desktop either. At least they are consistant at not fixing anything....

Yep. Cleared the cache and cookies and still can't search for transactions. QBO is a joke.

Hello there. I appreciate you for trying to fix the issue. I understand that you want concern as soon as possible. Allow me to share an update with you.

As I check on the database, I don't see any open investigation about not being able to search for transactions in QuickBooks Online. 

Since clearing the cache didn't work, I recommend contacting our Customer Support team to investigate further why you're experiencing this issue. Here's how:

1. Log in to your QBO account.
2. Click on Help (?).
3. Go to QB Assistant, and enter your concern.
4. Click on Contact Us to connect with a live support agent.
5. Select a way to connect with us:

• Start a chat with a support specialist. Live chat all day, M-F.
• Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

On the other hand, you can use another supported browser as an alternative.

Lastly, I'm adding this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. 

Let me know if you have other concerns or questions about home page errors. I'll always be around to help. I hope you enjoy your weekend

Wow that's interesting comment.  Really struggling as they've done an update and impacting me big time  keep pointing me to chrome and told them that's not my preferred browser and stupidly it works less well (badly in both).

Stop sending us 'upgrade' pop ups and concentrate on speeding up the  'Page Loading' on Safari.