Same problem when inputting Biils, BTW.

The bug is apparent in all transaction input* screens - probably because the root cause is a global change to the code.

(* except Journals - where the date field is pre-selected - although, even here you have to click a line item to highlight & click again to enter text into a dropdown column)

Intuit - fix this please.

Getting basic functionality working correctly again is immeasurable more important than tinkering with the layout of the menu!

I don't understand how/why this was corrected after the input & requests we all sent a few months ago but just ended up happening again and being ignored this time. Is this how they intend for us to function going forward? I've got multiple client companies on QBO and for one of them the "input" fields don't advance the same way the others do when I use the Tab key. I've been thinking this was a function of their setup or specific customizations but now I'm wondering if it's not just another symptom of this recoding. 

Does everyone here realize you can use the CHAT feature inside the QBO product to ask an expert to verify this problem and report it to the people who can actually correct it? You can also use the Feedback feature (access through the gear icon at the top of your active QBO window) to report it directly and ask for the function to be restored. Maybe if we ALL send a message about how important this feature is to us they'll do something to prevent it from being overridden AGAIN in a few months!

Does everyone here realize you can use the CHAT feature inside the QBO product to ask an expert...

No - I didn't think of that @LMontville 

Will try it now & every time I open QBO :)

You can also use the Feedback feature (access through the gear icon at the top of your active QBO window) to report it directly ...

That one doesn't work for me - the browser just stalls out & I have to refresh.

I always assume it's due to 3rd part cookies but, maybe, it's to stop too much feedback ;)

I'm with you all! This is the most frustrating and time consuming issue, not least because it used to work! I have sent feedback multiple times, starting in March when the cursor issue began through to this month, nothing has changed. It is costing me so much time that I have now deliberately kept some of my clients with Sage instead of migrating them to QBO and am actively seeking alternative software. 

The feedback system inside QBO is a joke @Jwestwood 

An utter waste of time.

Even if the feedback is reviewed (which @GeorgiaC , @Ashleigh1 & the rest of the customer support team insist it is) there is no way that it can be consolidated correctly.  Each of us on these threads has used a slightly different description for the same bug - so when it comes to reviewing the feedback they will see lots of different suggestions, not one suggestion with lots of votes.

I'll leave everyone to ponder whether the design of the feedback system is intentional or not.

There used to be a feedback forum which would accept votes but it was probably never acted upon anyway. The site is still there but no longer seems to accept new suggestions - not from my login, anyway!

Besides, as I've posted on another thread, this bug, fault, coding c**k-up (call it what you will) is intentional.  Although she has not replied to my later questions on the support ticket (I've been too busy to chase this up), @GeorgiaC has (& I quote) "raised this to our higher support team, and they have advised that this is working as designed" which simply makes me wonder about the competence of the designers!

Thanks all for posting on this thread, we have feedback to the team about the feedback section and for them to look into this more and try and make it better for our customers. We fully appreciate what everyone has said about it and have taken it all on board. 

Hi @Ashleigh1 

Sorry - this isn't about the Feedback Section (ironic as it is to read feedback about the feedback section).  Any gripes about the Feedback Section are secondary.

This is about the fact that we now have to move from keyboard to mouse & back again multiple times for every single transaction.

This is about getting that change to what the developers will probably call the User Interface or User Experience reversed.

These issues were raised last March and you have passed these on to the development team, so why are they not yet resolved???

My thoughts exactly!!

Thinking of switching back to SAGE

Not thinking of your users then >:(

Quickbooks online is seriously FLAWED!! :pouting_face:

Ok

So when I go to the gear icon my only option is 

:black_square_button: Tags

Mine isn’t :weary_face:

Completely RUBBISH

This issue continues....I don't understand how Intuit can claim to offer any level of customer support. If anyone is bothering to read this thread they are clearly ignoring the growing number of very dissatisfied customers.  Unless our grievances are taken seriously,  a small adjustment to the coding on the website is made and the sorry sage is resolved -  I think we can all assume that Intuit values our custom a great deal less than they should!  FIX IT INTUIT!!

@lynmacIt might be because of the screen or field you were in when you clicked on the icon. I'm not sure if the chat and feedback features are available to all users so if you still don't see it when you select the gear icon from a neutral position on the Dashboard or Overview screens you might not have the level of permission required. 

I've lost count of the Feedbacks I've sent in an effort to get some action...not even an acknowledgement, so I wouldn't worry too much.

Huzzah! After 7 months the cursor now defaults to the addressee box ready to type. FINALLY.

@paul72Now it will be a case of unlearning going for the mouse to click in the box.....

My God - you're right @Mark Armistead !

It's clearly a mistake - if we keep quiet, they might leave it alone this time!

(you still have to double-click on a Category - one to highlight, one to type - but I'll take it)

This still isn't working for me! Nor for save and new customer invoices,  save and new supplier bills/credit notes and save and new bill payments - So frustrating!!

Hello Jwestwood, can you try clearing your cache and cookies to all time, close the browser done, reload it and  try again. 

Sorry @Mark Armistead - I wanted to believe that Intuit cared about their users' happiness (& our carpal tunnels) - I hoped against hope - so much so that I didn't test properly till now.

I blame myself - I should have known it was too good to be true.

The good news is the devs are half-way there.  Another 7 months & we might just get a product that is as usable as it was 8 months ago!

The cursor is placed correctly for a new transaction (the first one) but subsequent ones are still unfocused.

Don't unlearn that muscle memory just yet.

Grrrrrr........how can you continue to ignore your customers Intuit?   I would have been out of business months ago if I acted as you are!!   The first glimmer of hope in such a long time...and surprise, surprise...we're back to square one :0(   Clearly someone there made an effort to listen and actually tried to resolve the issue... albeit in a half hearted manner.   If you actually explained to us just WHY this cannot be fixed, that would at least be communication.

On a similar note perhaps you can also explain why the 'Save and New' does not work on the Enter key?  Yet another glitch in this dreadful website - bring back the desktop version!!!

Hi Ashleigh, I have tried this in the past and it didn't make any difference. I'm no tech expert but I believe this is a software issue... I cannot understand why the developers would take away such a fundamental feature, significantly slowing down the user and creating huge frustrations for the subscribers