Cis problem i have set it up but it's not now showing cis deductions on the invoice, it still asking for a subcontractor to be setup i have clicked the box in setting

  Hi whibbs1 Have you activated the CIS option within the settings and created your subcontractor/supplier and selected the is a subcontractor option and entered the correct CIS deduction percentage? If you have when you create a bill or expense and enter the subcontractors name in the Payee field the relevant CIS percentage account will pre-populate, the less CIS field will appear and once you enter an amount on the line item the CIS amount will be deducted.

i have setup CIS setting add contractor and me as a subcontractor check box ticked

but CIS is not being deducted form the cis lanes 

or showing on bottom of the invoice.

IN (TAX CIS it does not show the return details, shows

CIS setup complate

Contractor setup/ complate

subcontractor not set any help please 

Hi

to start with we are a limited company, and are the subcontractor working for contractors 

The cis set is setup and the contractor is setup and we are set as a subcontractor, in cis taxes it still shows  create subcontractor is this right?.

when we create the invoice cis labour and parts to the contractor, the CIS labour lines shows when enter the amounts to the line the deductions are not being worked out as the cis box at the bottom of screen shows 0.00 

wayne

I appreciate the things you did and for confirming in setting it up well, @whibbs1.

As I've checked on current searches, our engineers are working to find the cause of this hurdle and fix it as fast as possible. The case code is INV-51852, wherein CIS isn't automatically calculating.

Please contact our support immediately to attach your account to the investigation case. Once fixed, you'll be receiving notifications via email.

1. Sign in to your QuickBooks Online.
2. Go to Help (?) at the top right.
3. Type your concern and then click Let's talk.
4. Click Contact Us and then choose to Start a chat or Get a callback.

In the meantime, you can enter the less CIS that will appear, and once you fill the amount on the line item, it will deduct the CIS amount.

I'm adding these helpful articles to learn more about the CIS feature in the program: 

• CIS in QuickBooks
• Filing CIS in QuickBooks Online

Please drop a comment anytime if you need further assistance with QuickBooks. I'm always around to help. Stay safe and well, whibbs1!

I have the same issue I send an invoice and the software is saying they aren't marked as cis contractor yet I've ticked the box and compered with a different client that works and there's no difference so it isn't recording the cis income annoyingly 

i never got it to work, had big problems i cant run a business with out, so i moved to Sage accounts best move i have made 

I'm sad to know you've moved on with another software, @whibbs1. But I'm glad you're back on the right track.

I know sometimes running a business can be challenging. Rest assured I'm here to make it easy for you, Ryan.

Let's perform some steps to isolate this issue. I suggest logging out and logging back in to your QuickBooks Online (QBO). This refreshes the program and for the updates to take effect.

If this is not the case, I recommend toggling the Is CIS contractor box in your customer profile. Then log out and log back in.

If the issue persists, I suggest accessing your account via a private or incognito window to see if this is a browser cache issue. The browser uses cache data to help load web pages faster. However, too much of it causes issues that hinder the performance of your account.

Using a private window helps us verify the issue as this doesn't save cache files. To open an incognito window, you can refer to these shortcut keys: 

• Ctrl + Shift + N (Google Chrome browser)
• Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browsers)
• Command + Shift + N (Safari browser)

If you’re able to send your invoice with ease, I’d suggest clearing your regular browser's cache to optimise its performance. If the issue remains, I recommend using other supported browsers. This way, we can check if this is a browser-specific issue.

Furthermore, I'm attaching this article that can guide you in seamlessly handling your CIS: CIS guide in QuickBooks Online.

I'm always here if you have any other questions about your invoices and QBO. It's my top priority to assist you in running your business flawlessly. Have a good one, and take care!

For some reason cis suffered has stopped showing recently, with all boxes checked please sort this problem it’s rather infuriating as the one CIS contractor I invoice is just totting up an outstanding balance 

Hi Lewis2, thanks for joining this thread - we're not aware of any issues with the less CIS currently; does the box show as usual when entering the invoice, and is it only after save & sending/save & closing that the value in the box removes?