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hennessy-eliteig
Level 1

Do I exclude it? I voided an invoice and transferred money paid from Company A to Company B. The payment transaction made for invoice is still in Company A (For Review)

Do I exclude the transaction record of incoming payment from client that were made for invoice  that was now voided. The invoices and payment were transferred to another company.
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Best answer October 26, 2023

Accepted Solutions
hennessy-eliteig
Level 1

Do I exclude it? I voided an invoice and transferred money paid from Company A to Company B. The payment transaction made for invoice is still in Company A (For Review)

Thank you Carneil!

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3 REPLIES 3
Carneil_C
QuickBooks Team

Do I exclude it? I voided an invoice and transferred money paid from Company A to Company B. The payment transaction made for invoice is still in Company A (For Review)

Welcome to the Community, @hennessy-eliteig. I'll address your concerns about managing customer invoices in QuickBooks Online.

 

Regarding your recorded transaction, yes, we can exclude it since you've already transferred the money paid from Company A to B.

 

Please remember that doing this will completely erase it from your books and won't appear on any reports or accounts. Once you're ready to do it, I'll show you the steps on how to do so: 

 

  1. Go to the left navigation pane and click Sales
  2. Select All sales.
  3. Find the transaction. Select the small arrow ▼ icon in the Action column and then tick Delete.

     
  4. If you want to include the date and reason you're deleting the transaction, open it and enter that info in the Memo or Message section.
  5. Hit More in the footer. Then, choose Delete.
  6. Select Yes to confirm.

 

Learn more about this process by visiting this article: Void or delete transactions in QuickBooks Online.

 

If you want to recover the details of the deleted transactions, this guide can help you further: Use the audit log to re-enter deleted transactions.

 

I'm willing to lend a hand if you have any other concerns with your invoices in QuickBooks Online. I'll ensure your needs are taken care of. Keep safe always.

hennessy-eliteig
Level 1

Do I exclude it? I voided an invoice and transferred money paid from Company A to Company B. The payment transaction made for invoice is still in Company A (For Review)

Thank you Carneil!

Kurt_M
QuickBooks Team

Do I exclude it? I voided an invoice and transferred money paid from Company A to Company B. The payment transaction made for invoice is still in Company A (For Review)

We appreciate you getting back here in the Community.

 

Know we're happy that you got through your current situation with the help of our colleague. It's always our goal to assist our customers and provide them with the needed troubleshooting so they can complete their tasks inside QuickBooks Online (QBO).

 

If you have any additional QuickBooks-related concerns, you can visit us anytime or comment below so we can get back to you as soon as possible. Take care, and have a good day!

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