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Everything you need to know about banking in QuickBooks Online - Discover more
contract-scaffol
Level 1

Does anyone else have blank invoices? I see it was a problem in Feb. Has it been reported and recognised??

 
2 REPLIES 2
GeorgiaC
QuickBooks Team

Does anyone else have blank invoices? I see it was a problem in Feb. Has it been reported and recognised??

Hello and welcome to the Community, contract-scaffol

 

We don't have any reported issues with blank invoices in QuickBooks Online raised with our support team at the moment. 

 

To check for any browser issue that may be causing this, please first try clearing the cache and Intuit-specific cookies on your web browser or open QuickBooks in a private browsing/incognito window (on Chrome, press Ctrl + Shift + N to open). 

 

If you continue to experience the same behaviour, please get back in touch below. Thanks for contacting the Intuit QuickBooks Community for support!

contract-scaffol
Level 1

Does anyone else have blank invoices? I see it was a problem in Feb. Has it been reported and recognised??

Hi.. We have fixed this! :)

For some reason the parameters in the pdf had changed overnight!

We accessed the "pdf settings" and clicked "CONTENT."

Clicked "edit labels and widths" and slid the activity slide up to 85.

The descriptions are back! :)

 

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