Error importing CSV file from TSB

I'm here to help you with importing your transactions to QuickBooks Self-Employed (QBSE) successfully.

What you can do to isolate this issue is first to ensure that you use the correct CSV format before uploading your transactions to QuickBooks. These are the two kinds of formats you can follow:

• The first is where columns include the Date, Transaction name/description, and Amount. The date format should be DD/MM/YYYY, and the amount column should show the figures with a plus or minus symbol so the program can see if it's income or an expense.

• The second is similar to the first. The CSV can have four columns: Date, Transaction name/description, Credit, and Debit. Again, the date format should be DD/MM/YYYY.

To learn more about CSV formats, you can check out this article: Format CSV files in Excel to get bank transactions into QuickBooks. Although it is for QuickBooks Online, it also works the same way for QBSE.

You can utilize these articles for future reference: 

• Common errors for importing bank transactions using CSV. 
• What to do if you can’t find downloaded transactions in QuickBooks Online.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

Yes, I understand about the formats and have successfully imported a number of transactions, except as I have said, QBSE has labelled them all as 'Cash'. This is in spite of me selecting the appropriate 'Import older transactions' link on the 'import transactions' page. I can only think that this is a bug in QBSE. How does one report this? Is there an email for support?

Hi there, @CL_21. I appreciate your effort in solving the issue you encountered when importing your bank transactions in QuickBooks Self-Employed. Allow me to provide some troubleshooting steps to fix this issue. 

It could be the cache full of history and temp files that cause an unexpected error while uploading CSV files from TSB. I suggest logging in to your QuickBooks Self-Employed account using a private browser. Then, try to import your entries from there. This is to rule out the possibility of a webpage issue and ensure private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, you'll need to clear the cache of your regular browser. This removes the history or log of sites so that you can start with a clean slate. If the steps above don't work, use another supported browser.

Lastly, you may refer to this for details on how QBSE tracks your transactions throughout the year so you can manage your taxes: QuickBooks Self-Employed Overview.

Let me know if you need further assistance or clarification about importing entries in QBSE. I'm always here to provide extra information and help.