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info903
Level 2

Every time I am matching a transaction on the app iPhone, I click the invoice but if there is a charge for expenses. I click this but then the app freezes.

Been like this since October even after 2 updates it still freezes
3 REPLIES 3
GeorgiaC
QuickBooks Team

Every time I am matching a transaction on the app iPhone, I click the invoice but if there is a charge for expenses. I click this but then the app freezes.

Hi info903, we're unaware of any issue with matching transactions on the app - please try fully uninstalling and reinstalling the app to the latest version to troubleshoot :)

info903
Level 2

Every time I am matching a transaction on the app iPhone, I click the invoice but if there is a charge for expenses. I click this but then the app freezes.

Hi, done this and still the same issue. I click the customer to match the invoice but if it doesn’t match because they paid by card, I am trying to add reminder as a bank charge expense. This is when it freezes. 

GeorgiaC
QuickBooks Team

Every time I am matching a transaction on the app iPhone, I click the invoice but if there is a charge for expenses. I click this but then the app freezes.

Thanks for trying that, info903 - please begin a chat with us so that we can take the required account info to escalate this via our support team. 

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