Hi guys, I'm trying to match uploaded expenses in the app but i am unable to take a picture of the receipts. It only has a camera icon if its a bran new transaction.

Thanks for reaching the Community, raul1.

Let's make sure you have the updated QuickBooks Online (QBO) Mobile app installed. I'm here to help get this sorted out.

Aside from updating the app to the latest version, you can try clearing its cache to resolve unexpected responses or outcome. Here are the steps:

1. Log out of the QBO app.
2. Go to your phone settings.
3. Select Applications.
4. Locate QBO and click on Clear Data and Cache.
5. Restart the phone and log back in to the QBO app.

If the same thing happens, let's uninstall and reinstall the app. You can follow the detailed steps in this article: Download the QBO Mobile App.

That should do it. Keep me posted if you have any concerns. I'll be here to keep helping. Have a nice day.

Hi Jane,

I've followed steps but still there is no option to take and add a photo anywhere. 

Any ideas? 

Hello Raul,

It isn't possible to add an image to a transaction through the app for Online. You can add attachments if you are using through a web browser on a computer.

You can feedback for the app through this link here.